Air conditioning complaints usher in the peak

Since the summer, the sales and use of air-conditioning products in our city have entered the peak season. The reporter learned from the 12315 Command and Control Center of the Municipal Bureau of Industry and Commerce that the number of complaints and inquiries about the air-conditioners received by the industrial and commercial departments has also increased significantly. “When you paid for the goods, you ordered the goods, but no one came to install them.” “A small glitch occurred in the air conditioner, but it took more than a week to repair it...”

At the beginning of July, the air-conditioning of Ms. Wang’s home suddenly appeared uncooled, and ice-water mixtures dribbled from time to time during use. To this end, Ms. Wang called the air-conditioning brand's after-sales department.

On the second day, the maintenance staff visited the house and conducted a simple inspection. Subsequently, it was mainly because of the above-mentioned phenomenon caused by the lack of air-conditioning and damage to a small part. However, due to the recent maintenance of air conditioning fault too much, so Ms. Wang's air conditioning must wait another two days to repair.

Who knows, Ms. Wang is seven or eight days. During that time, she had repeatedly called the air-conditioning service department, but each time the other said that he would send people to the door as soon as possible, but has not seen people.

According to survey data, at present, consumers in our city purchase air conditioners, most of them will still choose large-scale electrical appliance stores, shopping malls, and supermarkets. This proportion is about 30%. Moreover, the larger purchases are mainly concentrated on big brands. This shows that consumers are now no longer just commodity quality, but also the credibility of businesses and after-sales service.

The relevant data provided by the City 12315 Command Center shows that since the beginning of this year, the center has received 73 complaints about air-conditioning consumption, an increase of 15.87% over the same period of last year. The problems reflected by consumers are mainly concentrated on post-sale postponed maintenance, delayed delivery and installation. “The reasons for these problems are mainly due to inadequate supply of goods, lack of supply, lack of timely delivery, lack of personnel, and commitments that cannot be fulfilled on schedule.” said one staff member. In addition, the frequency of air-conditioning use has increased, and consumers have suffered from air conditioning. Performance failure to repair after-sales, after the sale in accordance with the order of repair time before and after the arrangements for personnel maintenance, often a small fault, consumers may have to wait a week or even longer to be resolved, but also caused many consumers dissatisfaction.

In this regard, the industry reminded consumers, in the sales season to buy air-conditioning, businesses are indeed easily due to lack of supply and delivery on time. Therefore, consumers should try to avoid buying goods during this time. In addition, if the air conditioner fails, the consumer should also require the maintenance staff to mark the maintenance process on the ticket.