When you are using electricity, and you encounter a fault or power outage, there are several steps you can take depending on the situation:
1. If your electricity meter stops working or you notice any other issues while using power, it's important to report this to your local power supply bureau immediately. They will send a technician to inspect and resolve the problem. You can find their contact details at the Customer Service Center.
2. If you suspect that your meter is running too fast or too slow, you can apply for a meter calibration at the power supply bureau. A fee may be required upfront, but if the meter is found to be within the acceptable error range, the fee will not be refunded. However, if the meter is found to be inaccurate beyond the allowed limits, the fee will be returned, and the electricity charges will be adjusted accordingly—either by refunding excess charges or adding back the missing amount.
3. In case of a power outage, first check whether the outage affects your home, the building, or even more customers. If only your house is affected, check the wiring, outlets, or electrical appliances for short circuits or disconnections. It’s recommended to consult a licensed electrician for further assistance.
If the issue is with the incoming power line or a multi-unit outage, contact your power supply bureau or customer service center. They will work quickly to restore power. However, if the area hasn’t officially transferred its distribution facilities to the power company, you may need to contact the community’s on-duty staff directly for repairs.
Always make sure to keep records of any communication and follow up if the issue isn't resolved promptly. Regular maintenance and awareness of your electrical system can help prevent many common problems.
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